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Transitional Care Management Specialist

Job Description

  • Assist patients by assessing their needs, scheduling or canceling appointments, and directing them to the appropriate staff.
  • Manage and update the Transitional Care Management (TCM) schedule for KCC providers.
  • Maintain communication with patients, informing them of any appointment changes.
  • Ensure all patients are scheduled within 7 to 14 days after hospital discharge.
  • Accurately code and input patient information into databases, verifying completeness and correctness.
  • Organize and maintain patient records and scheduling databases, updating and purging files as needed.
  • Respond to inquiries regarding policies and procedures, directing individuals to the appropriate staff when necessary.
  • Facilitate patient visits by coordinating medical records, reconciling medications, scheduling pre-examination tests, and ensuring the availability of required equipment and supplies.
  • Secure all necessary pre-authorization approvals before patient appointments.
  • Collaborate on individual and group projects as assigned by management.
  • Perform additional tasks and responsibilities as required.

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