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Care Support Specialist, Telehealth

Job Description

  • Deliver care coordination services for patients enrolled in Chronic Care Management (CCM), Principal Care Management (PCM), and Remote Patient Monitoring (RPM) programs.
  • Conduct telephonic assessments and develop personalized care plans based on patients’ specific needs and health goals.
  • Track patients’ health progress, monitor adherence to care plans, and assess progress towards desired health outcomes.
  • Maintain regular communication with patients, their caregivers, and primary care providers to ensure effective care.
  • Provide education to patients on managing chronic conditions, understanding medications, and adopting preventive and self-management strategies.
  • Identify and address any obstacles or gaps in care that may impact patients’ health and quality of life.
  • Collaborate with a multidisciplinary care team, including nurse practitioners, pharmacists, social workers, and community resources, to optimize patient care.
  • Document all care coordination efforts and interventions accurately in the electronic health record (EHR) system.
  • Ensure compliance with relevant policies, regulations, and standards of care.

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