Administrative Support:

• Schedule, confirm, and manage patient appointments through phone, email, or scheduling software.
• Send timely reminders for upcoming appointments and follow-up visits.
• Maintain and update patient records accurately within the electronic medical records (EMR) system.
• Assist with verifying insurance details and processing pre-authorizations.
• Handle incoming and outgoing correspondence, including emails and faxes, ensuring proper documentation.

Patient Interaction:

• Act as the primary point of contact for patients, addressing inquiries with professionalism and compassion.
• Direct complex patient concerns to the relevant medical staff or departments.
• Collect and update patient information during virtual check-ins to ensure accurate records.
• Provide clear instructions for telehealth sessions and other virtual healthcare services.

Office Coordination:

• Oversee daily workflows to ensure efficient communication between patients and healthcare providers.
• Coordinate appointment scheduling and ensure alignment with medical providers’ availability.
• Prioritize and organize tasks to meet deadlines and optimize clinic operations.